You can setup the UTMs by navigating to settings>account> analytics & reporting. You can also set up this on the Campaign level, however, please be aware that if you have "space", for example in ID name that will show up in the utm. Utm_id is added by Hunch, for GA analytics tracking.
There can be several reasons why they might not be working properly, Sometimes UTM tags get stripped from your URL by redirects before hitting your site. UTM tracking is a manual tagging system so it can be susceptible to human error or bugs in the way your site is setup.